Frequently Asked Questions

Everything you need to know about your Moonhaven experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are Moonhaven garments sustainably made?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, produced in Fair Trade certified facilities.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.